Core
Ticket Management
A complete ticket workspace with public replies and private internal notes, statuses, priorities and categories — everything an agent needs on one screen.
Self-hosted helpdesk · your server, your rules
Own your support.
Own your support.
Live in 10‑minute install.
uDesk is a complete customer-support platform you run on your own server — full data ownership, no per-agent SaaS fees. Tickets, live chat, and no-code automations, installed straight from your browser.
One purchase, lifetime self-hosting
Envato · Codester · Lemon Squeezy
Live demo
Send & close
Payment failed on renewal
Open
JD
Jamie Doe · customer · 2h ago
My card was charged twice on the annual renewal. Can you help?
AR
Alex R. · private note
Verified purchase in Marketplace panel — issuing refund for the duplicate.
ReplyPrivate note
Type your reply… signature auto-appended
Marketplace Purchase
ItemuDesk
LicenseRegular
SupportActive
Customer
NameJamie Doe
StatusAwaiting agent
Technology
BrowserChrome
PlatformmacOS
Everything you need
One helpdesk, every support tool
From ticket creation to workflow automation and customer self-service — uDesk gives your team every tool to support, automate, and grow, all self-hosted on your own server.
Channels
Live Chat & Help Widget
An embeddable widget with Home, Messages and Help screens, real-time agent presence, and a knowledge-base search visitors use to self-serve before they ever chat.
Automation
Workflow Automations
A visual trigger, condition and action builder that reads back in plain English. Automate assignment, tagging, emails and webhooks — without writing any code.
Self-Service
Knowledge Base
Publish FAQs and articles customers can search from the widget, and insert them straight into ticket replies. Track views and helpfulness votes on every article.
Productivity
Canned Responses
Save reusable replies with shortcuts and search them right inside the composer, optionally scoped to a specific ticket category so agents answer faster.
Analytics
Reports & Metrics
See ticket status breakdowns, average response time, top agents by resolved volume, volume by category, and knowledge-base performance at a glance.
Localization
Multi-language & RTL
Ten languages ship in the box, including full right-to-left layout for Arabic, with an in-app translation editor to add and refine any language you need.
Team
Team, Roles & Permissions
Role-based access for agents, admins and customers with a shared multi-agent inbox, optional auto-assignment, and granular per-action permissions.
Self-Service
Customer Portal
A branded portal where customers open tickets, follow their conversations and browse the knowledge base without needing to contact an agent.
Developer
REST API & Webhooks
A token-authenticated REST API with scoped personal access tokens, plus HMAC-signed outbound webhooks to connect uDesk to any external tool you run.
Customization
Appearance & White-Label
Make it yours — set your logo, brand colors and fonts from the appearance settings. Branding is stored in the database and survives every update.
Security
Security & Authentication
Two-factor auth, passkeys and Google sign-in, plus one-time codes delivered over SMS, WhatsApp or Telegram to harden every agent and admin account.
Integrations & Partners
Works with tools you already use
Connect your favourite platforms in minutes — no engineering required.
Configure your preferred AI provider and route your whole stack from one place.
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Explore uDesk
See the core workflow in action
Four of uDesk's most hands-on modules — click a tab to explore each one.
Everything an agent needs, on one screen
Replies and private notes, inline status, priority and category controls, and a context-rich sidebar with the customer's marketplace purchase, technology and recent conversations.
Payment failed on renewal
OpenJD
Jamie Doe · customer · 2h ago
My card was charged twice on the annual renewal. Can you help?AR
Alex R. · private note
Verified purchase in the Marketplace panel — issuing a refund for the duplicate.ReplyPrivate note
Insert a canned response or KB article…
Send & close
Marketplace Purchase
ItemuDesk
LicenseRegular
SupportActive
Customer
NameJamie Doe
StatusAwaiting agent
Technology
BrowserChrome
PlatformmacOS
Meet customers in real time
An embeddable widget with live agent presence, a graceful offline fallback, and one-click conversion of any chat into a tracked ticket.
Real-time agent presence
Live online / away status over WebSockets, with chats auto-assigned to the first agent who replies.
Topic chips & KB search
Visitors pick a pre-chat topic and search your knowledge base before ever starting a conversation.
Offline email capture
When every agent is away, the widget collects an email address so no question is ever lost.
Convert chat to ticket
Turn any conversation into a tracked ticket in one click, transcript and customer attached.
Automate your helpdesk without writing code
Build trigger → condition → action rules in a visual builder that reads back in plain English — with signed webhooks, scheduled runs and loop-prevention built in.
When a ticket is created and priority is High category is Billing → assign to Billing team send a webhook
Trigger
Ticket is created
Ticket is created
Conditions · match ALL
Priority is High · Category is Billing
Priority is High · Category is Billing
Action
Assign to agent → Send webhook
Assign to agent → Send webhook
+ Add another action
Know where every ticket stands
Turn your ticket data into the numbers that matter — computed live from the database with real SQL aggregates.
Ticket & response metrics
Status breakdowns, created and resolved counts, and average response time from a customer's first message to the first reply.
Avg. response timeAgent & category insights
See which agents resolve the most tickets and where volume concentrates by category, so you can staff and route with confidence.
Top agents by resolvedKnowledge-base analytics
Article views, helpfulness votes and a "may need rewriting" flag surface weak content before it drives more tickets.
Helpfulness votes
Try it yourself
Take uDesk for a test drive
Explore a fully seeded uDesk instance — no install required. Poke around the agent inbox, live chat and workflow builder before you buy.
Option A
Interactive sandbox
A live, embedded demo you can click through right here on the page.
Live sandbox coming soon
Embeds automatically the moment a demo server is online.
Option B
Launch Demo
Log into the full demo
Open the complete admin experience in a new tab with the shared demo account.
Email
—
Password
—
Demo resets regularly — for evaluation only.
Install in minutes
From download to first ticket — without touching a terminal
No command line
No Composer
No Node.js on your server
1
Download
Get your uDesk package from CodeCanyon, Codester or Lemon Squeezy.
2
Upload
Drop the files onto shared cPanel, a VPS or dedicated hosting via FTP.
3
Run the installer
The browser wizard checks requirements and sets up your database & admin.
4
Start supporting
Optionally load demo content, then open your first ticket.
✓Requirements
✓Database
3Admin
4License
PHP 8.3+✓ 8.3.11
Required extensions (12)✓ All present
Image library (gd / imagick)✓ gd
Writable folders✓ 13 / 13
Requirements
Runs on the hosting you already have
Pulled straight from the installer's own requirements check — not marketing guesswork.
PHP
8.3+
Modern PHP, standard on today's hosts.
Database
MySQL · PgSQL · SQLite
Supports a table prefix for shared databases.
Hosting
Shared · VPS · Dedicated
Works on locked-down shared cPanel — no shell needed.
Image library
GD or Imagick
Either extension satisfies the requirement.
Required PHP extensions
See full compatibility notes
bcmathctypecurlfileinfointljsonmbstringopensslpdotokenizerxmlzip
Pricing
One-time purchase. Yours to self-host.
License tiers follow the standard Envato structure. Fill in your final figures before publishing.
Regular License
For a single end product that isn't sold to end users.
$XX
one-time · placeholder — set your price
- ✓ Full uDesk application & source
- ✓ Tickets, live chat & workflow automations
- ✓ 10 languages + RTL
- ✓ Guided auto-installer
- ✓ 6 months support (per marketplace terms)
- — Not for use in items sold to end users
Best value
Extended License
For a single end product that end users are charged for.
$XXX
one-time · placeholder — set your price
- ✓ Everything in Regular
- ✓ Use in a paid / SaaS end product
- ✓ White-label branding & logo
- ✓ Priority support (per marketplace terms)
- ✓ Extended commercial rights
- ✓ Future feature updates
Placeholder tiers & inclusions — confirm final pricing and exact license terms per marketplace before publishing.
FAQ
Questions, answered
No. uDesk includes a guided web installer that runs entirely in your browser. It checks your server requirements, tests your database connection, creates your admin account and finishes the setup — all without a command line, Composer, or Node.js on your server.
uDesk is available on Envato Market (CodeCanyon), Codester, and Lemon Squeezy. During installation you enter your purchase code and uDesk verifies it against the marketplace you bought from. Note: Codester has no public seller-verification API, so Codester license checks require a small custom backend endpoint to be configured before enabling.
Yes — uDesk includes appearance settings for your logo, brand colors and fonts. If you're reselling access to end users as part of a paid product, you'll want the Extended License to match the marketplace's commercial terms. Confirm the exact resale terms on your chosen marketplace's license page.
Your branding, appearance, languages, workflows and settings are stored in the database, so they carry across updates. If you edit core source files directly, keep a record of those changes so you can reapply them after upgrading — the usual practice for any self-hosted script.
The installer includes an optional demo-content toggle that seeds sample tickets, users and canned responses so you can explore a populated helpdesk immediately. A hosted public live demo URL is a business decision — add the link here once it's live.
Each marketplace includes a standard support period bundled with your license (commonly six months, extendable on Envato). State your exact support policy and channels here to match your marketplace listing.
No. uDesk is a self-hosted, one-time purchase — you run it on your own server with no recurring per-agent SaaS fees. Your data stays on your infrastructure.
Live chat uses WebSockets (Laravel Reverb) for instant delivery, with an automatic polling fallback so messages still arrive even where persistent sockets aren't available. For the best real-time experience, a VPS or a host that allows a long-running process is recommended.
Your helpdesk. Your server.
Live today.
Stop renting your customer relationships. Own the whole stack with a one-time purchase.